Blog

By Anastasia Lloyd-Wallis Chief Operating Officer and Head of Consumer Insights, Retail Doctor Group How customer loyalty has changed We really have seen a shift in the focus of loyalty. Customers are now wanting to create an emotional connection with brands. They’re...

As inflation continues to bring uncertainty, what can retailers do to withstand and mitigate the loss of profits caused by inflation when consumer confidence wanes? Read our blog to find out more.

In our third article on the Future of Retail Trends series, we unpack the last three emerging trends that are set to impact the retail industry globally. Check out what retailers are currently doing with these trends, our tips on how to differentiate yourself and the key questions you need to ask yourself to embrace these trends.

In this second blog of our Future of Retail Trends series, we unpack the next 5 retail trends that are set to impact both the Australian retail industry and globally. Check out sample case studies and our tips on how you can differentiate with these trends.

Retailers have and are facing a lot of challenges including inflation, supply chain issues and volatile consumer confidence. We ask what’s ahead for the Australian retail industry in 2023 and beyond? In this first of a three part blog series, we break down the trends we’re predicting retailers will need to consider to drive their business forward and how to manage changing consumer behaviour.

In this second part of the series, we look at how customers have changed (especially since the pandemic) and how you keep these customers brand loyal. Read how we’ve helped Barbecues Galore with building brand loyalty with millennials.

Having a simple rewards program which is only points based won’t build true customer loyalty – customers want more than just spend and save incentives (and those that are only after that aren’t necessarily your ideal long term customer). Read how we’ve helped Barbecues Galore with their award winning loyalty program to build brand loyalty.

What people are looking for in a job? When companies are using 5-10x a salary to recruit and hire, why is onboarding and retention (which costs less) not considered ‘as important’? Read our six point checklist and discover how an effective strategy can lift your sales performance by 5-10%.

By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying - the actual physical act of paying for an item or a...