White Papers

A series of unprecedented headwinds have made the retail market more challenging than ever for retailers and their suppliers; inflationary pressure, supply chain issues, volatile consumer confidence, legacy network issues to build out omnichannel, the ever-changing...

Christmas is just around the corner and retailers around the world are ramping up their efforts to bring the most magical and innovative shopping experience to their community. As an Australian elected member of the Ebeltoft Group, a global alliance of consultancy...

As 2022 comes to an end, the question on every retailer’s lips are: “What do our customers want in 2023?”​ Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, 2023 is expected to be an unusual year...

Retail is changing and consumers now have different expectations in the retail environment. Whether it is where they shop, how they purchase, what they use to research, it is all now part of the evolving retail ecosystem. Retail Doctor Group has partnered with the...

2022 Global Retail Innovations Whitepaper Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we are...

In an era characterised by immense uncertainty, what happened in 2020 and 2021, what do we expect consumers to do in 2022 and what trends do we expect to see in 2023 and beyond? Retail Doctor Group has reached out to Australian retailers and consumers to observe how...

What do we expect consumers to do in 2022? And what trends so we expect to see to continue? Over the past 2 years, consumer behaviour has constantly changed due to our evolving needs and requirements. There have been expected trends such as the greater need for...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2022 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and...

2021 has been a tumultuous year for retail yet full of opportunities for innovation and growth. This year we have worked with our global partners Ebeltoft Group to celebrate some of the best in festive retail both past and present from around the world. This white...

After a long period of lockdown, consumers have come out of Covid-19 with different shopping behaviours and expectations for brands. Retail Doctor Group's Insights Division has tracked consumer and retailer sentiment through 4 waves of data to gather the latest...

The pandemic has accelerated the changes in consumer behaviours as well as technology like never before. Retailers cannot solely rely on one channel to connect with their consumers. Instead, creating a seamless retail journey across different platforms on- and...

During May 2020 Retail Doctor Group insights division reached out to Australian retailers to understand their decisions, opinion and sentiment during Covid-19 and for the future of Australian retail. This research details the results of this work, discussing future...

2021 Global Retail Trends & Innovations whitepaper Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail...

As part of the immense growth of e-commerce due to COVID-19, the following questions become important for retailers as they build out their omnichannel strategy. What website technology are you currently using? What point of sales system are you using? Do you...

Retail Doctor Group has tracked Australian retailer and consumer sentiments through the pandemic to gain critical insights. We are delighted to present our latest findings in the Consumer & Retailer Sentiment Whitepaper 2021. How can your business close the gaps...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2021 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and...

As a retail leader, you understand the importance of using the latest consumer and market insights to build and drive your strategy and success. Particularly, insights into the global retail landscape allow you to stay ahead of the curve and provide valuable lessons...

As we move towards Christmas and the "Grand Final" of retail, what structural changes are taking place in the minds, hearts and behaviours of Australian consumers?  Will the recent Black Friday / Cyber Monday weekend be bigger than the upcoming Boxing Day sales? 29%...

We bring your our latest proprietary research on the alignment of consumer behaviour and retailer delivery. In this work, we identify the gaps between customer expectations and retailer strategy and give key recommendations for the next steps to implement in order to...

More customers are turning to online shopping, which is why it's crucial for retailers to rethink and refine their 'Click & Collect' strategy   Our RDG Insights Division research shows that the average percentage of online retail sales will increase to 15% by...

Global Retail Innovations during Covid19 As part of bringing global retail to Australia and in particular international retailer responses to COVID 19, our RDG insights team are pleased to provide an update of the innovative ways retailers around the globe are...