Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2021 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and out-of-the-box thinking in the following categories:
- Customer Experience
Customer centricity is at the heart of these retailers’ offer, culture, positioning and deployment. They boast agility in adapting to the changing consumer.
- Digital Innovators
These innovative retailers leverage digital technology in their merchandising, service, functionality and customer experience.
- Research & Strategic Focus
These retailers utilise timely and relevant marketing and global and internal insights to shape a clearly differentiated strategy.
- Omnichannel Excellence
These retailers boast a seamlessly integrated omnichannel retail execution that is innovative and adaptive.
- Social Cause
These retailers embrace a strong social utility in mission, deployment and people leadership.
- Inspiring Retail Leader
These outstanding leaders through change make a memorable contribution to their retail brand, their team, or Australian retail as a whole.